Support Center

Soda & syrup

Why is my soda flat?

Start with the ice and CO₂ supply before blaming the syrup.

5-minute check

Soda & syrup

Water pours, but there is no syrup

Usually the box, connector, pump or supply line.

5-minute check

Soda & syrup

My syrup pump will not stop running

A steady clicking pump often means it is drawing air instead of syrup.

5-minute check

Soda & syrup

Why does my drink taste weak or too sweet?

Find out if it is the flavor, the water or the syrup ratio.

3-minute check

Soda & syrup

My soda tastes or smells strange

Check freshness, cooling and cleaning before serving more.

5-minute check

Soda & syrup

Syrup is leaking around the BIB rack

Find the messy connection without tearing the rack apart.

3-minute check

Bar guns

My Wunder-Bar gun keeps dripping

Where the leak appears tells us a lot about what has worn out.

5-minute check

Bar guns

A bar gun button sticks or keeps pouring

Stop the unwanted pour and avoid a bigger mess.

5-minute check

Bar guns

My bar gun spits or gives me mostly air

The air may be coming from an empty syrup line or a water problem.

3-minute check

Fountain dispensers

One fountain flavor is not dispensing

Check the corresponding syrup first, then the valve.

3-minute check

Fountain dispensers

No water is coming through the dispenser

Check plumbing and power before assuming the fountain failed.

3-minute check

CO₂ & gas

How can I tell if I am running out of CO₂?

The signs are different with cylinders and bulk systems.

5-minute check

CO₂ & gas

The CO₂ alarm is sounding. What do I do?

Leave the area right away. This is not a troubleshooting job.

Safety first

CO₂ & gas

Is frost on a liquid gas cylinder normal?

Sometimes yes. Where it appears and how the tank behaves matter.

5-minute check

CO₂ & gas

My nitrogen generator is not supplying gas

Check power, display warnings and the rest of the gas supply.

5-minute check

Draft beer

Why is my draft beer pouring all foam?

Temperature is the first suspect. Pressure and cleaning come next.

5-minute check

Draft beer

No beer is coming from the tap

Check the keg, coupler and gas supply.

5-minute check

Draft beer

My draft beer tastes strange

Temperature, freshness and line cleaning are a good place to start.

5-minute check

Draft beer

No gas is coming from my beer gas blender

Some blenders stop delivering when one source gas runs out.

5-minute check

Care & cleaning

How to keep bar guns and fountain nozzles clean

A little daily care makes a big difference in flavor and performance.

Daily cleaning guide

Care & cleaning

Storing and changing bag-in-box syrup

Keep boxes dated, fittings clean and hoses out of the way.

Staff guide

CO₂ & gas

Bulk CO₂ tank: reading the gauges and frost

Use the two gauges, frost pattern and current demand to narrow down an outage.

5-minute check

Draft beer

Why is my draft beer flat?

No head versus a head that disappears tells you where to start.

3-minute check

Draft beer

Draft beer is warm

Compare keg temperature and the poured beer to find the cooling issue.

5-minute check

Draft beer

Beer tap sputters, spits or burps

Check the keg, line restrictions and seals before touching gas settings.

5-minute check

Draft beer

Why does my beer look cloudy?

Tell expected beer haze apart from a new draft-line problem.

3-minute check

CO₂ & gas

Liquid cylinder pressure too high or too low

Understand high pressure, low pressure and when the tank is overworked.

5-minute check