First, narrow it down
Hold the affected button briefly and see whether it delivers plain water, syrup only, or absolutely nothing. Compare with a neighboring button.
What you're seeing
| Symptom | Possible cause | What to do next |
|---|---|---|
| Only water | Syrup supply/pump | Check BIB. |
| Only syrup | Water path to valve | Check other valves; service valve. |
| Nothing | Switch, power, or valve fault | Document which button; call. |
What to check
Water only: start with syrup
Check that flavor’s BIB carton, best-by date, fitment, and visible line. Listen for the matching syrup pump.
Syrup only: consider the valve water path
The water supply to that specific valve may be restricted. If other valves have water, a blocked valve inlet or flow-control issue is possible.
Nothing at all: check the normal power/status
On an electronically operated Lancer valve, a failed switch, power supply, or solenoid is possible. Staff can verify normal power is present, but should not remove covers or test wiring.
Check the shutoff and nozzle only if your team knows the procedure
A product shutoff may have been closed for cleaning. If the correct valve controls are labeled and it was recently serviced, have trained staff check its operating position. Clean approved removable nozzle parts if clogged.
Record the details for service
Which exact flavor? Water only, syrup only, or no action? Is the valve indicator illuminated? That saves a lot of back-and-forth.
Why it happens
Post-mix fountain valves control the water and syrup streams separately. The kind of liquid that still pours helps narrow the failure.
Need service?
If the matching carton and connector are good, a technician may need to check the valve’s controls, tubing, or solenoid.
Contact us (215) 726-8000